This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you.
The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products and services offered by Fuzion 4. Please read this Statement carefully to understand how we collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘Fuzion 4’ are each intended as reference to Fuzion 4 Ltd.
Customer Interactions with Fuzion 4
To make the information in this Statement easy to understand, we have highlighted different occasions when Fuzion 4 could potentially collect personal information from customers. The customer interactions with Fuzion 4 are broken down into the following segments:
Visiting our website
As you gather more information about Fuzion 4, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house admin or sales team or physically visiting a Fuzion 4-owned office. To learn more about Fuzion 4 Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, company names, and information provided by Google Analytics.
Why: We use this to provide you with information about products and services offered by Fuzion 4. Additionally, the IP address helps us to understand geographic information about our websites visitors better, so that we can improve our websites for everyone. It is our legitimate interest to process your personal data for these purposes.
How we use Personal Information
Fuzion 4 uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, engineer visits, new or enhanced products or services available.
We never have and never will sell personal information about our customers.
Third Party Vendors
Fuzion 4 uses a variety of third-party vendors to carry out services like website management and hosting, Alarm Receiving Centre monitoring, Key Holding Services (e.g. our KeySure Service), shipping, credit card processing and email communications. We only share your personal data when absolutely necessary (and this is limited to only the data necessary to provide that service), to complete a transaction, provide a product or service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Fuzion 4 and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes.
Compelled Disclosure
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to English or European law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting dataprotectionofficer@fuzion4.co.uk.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the Data Commissioners Office.
If you have any questions about the use of your personal information, please email dataprotectionofficer@fuzion4.co.uk.
Unless otherwise stated, Fuzion 4 Ltd is a data controller for personal data we collect through the Fuzion 4 products and services subject to this Privacy Statement. Our address is:
Fuzion 4 Ltd
Cirket House, Sidney Little Road
St Leonards on sea
East Sussex
TN38 9PU
